Data Synergy
We deliver automated testing of your Omni-channel Contact Center to ensure top customer experience and highest efficiency.
Omni-Channel
IVR, Voice, Chat, Emails are all integral part of an organisation’s Digital Strategy and their performance is essential to bring and retain customers. Our focus is to ensure the highest level of efficiency across all Communication Channels.
KPIs
Apart from Real-Time and Historical Reporting, Workforce Management and CRM are very sensitive topics when it comes to the cost of your desired Service Level. Data Synergy covers a very broad range of Business Systems to help you guarantee all aspects of your Contact Center are bug free.
Going Live
We live in Real World with Real World peaks and falls in call volumes and your staffing arrangements and average revenues are the direct derivatives. Gain more useful business analytics from your Load Test reports and plan your Go-Live with accurate simulations.
PARTNERS
