Products & Services
We deliver automated testing of your Omni-channel Contact Center to ensure top customer experience and highest efficiency.
Today, as call centers become more complex with deeper level of integration into other channels, it is important to understand how technical issues such as Ready State / CRM delays or Voice Quality could affect Running Costs and, ultimately, your Customer Experience.
Data Synergy provides a range of testing services and offers a set of effective simulation tools for analysing call center’s costs and revenues under a variety of conditions.
Services
Omni-channel Performance Testing Consulting and Advice
Take advantage of the Data Synergy domain expertise in the field of automated performance and load testing. Smart enterprises around the globe rely on the expert services and cutting edge technology offered by Data Synergy to validate performance and ensure highest levels of your customer retention, customer satisfaction and product improvements KPIs.
Performance testing of Omni-channel
Data Synergy and its partners have significant experience in performance testing of various business systems using a variety of testing environments and platforms (HP Performance Centre, Borland Silk Performer, IBM Rational Tester, etc.). These are large and complex solutions that require significant expertise to test effectively and requires the deep experience of consultants such as Data Synergy.
Cloud-based end-to-end experience testing
We offer a complete package to take care of the entire performance testing effort using cloud-based facilities. If you don’t have the time, resources or skills to setup and run your own performance tests, let us take care of the details and deliver you the results.
Products
Data Synergy Voice
Data Synergy Voice is a unique and innovative suite for automated testing of Omni-channel Contact Center platforms. It allows to effectively automate different types of tests with tailored reports for efficient validation of various business KPIs as well as technical quality metrics.
Data Synergy Voice is available as both, On-Premises and Cloud models
Cloud
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Customer calls are placed through a service provider
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Suitable for production Contact Centers
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All tests are executed from within Daya Synergy cloud data centers
Benefits
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Production performance visibility
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Continuous production monitoring
Standalone
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Customer calls are placed locally
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Suitable for pre-production systems
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All tests are executed On-Premise
Benefits
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Increased security
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More thorough tests could be devised
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No additional call charges
Features
Complete end-to-end solution for Omni-channel experience testing
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Voice
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Web
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Email
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Instant Messaging
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Screen Sharing
Production monitoring
Generating incoming/outgoing call traffic (SIP, CISCO SCCP)
Advanced call workflow scripting
Voice Quality measurements
IVR Scanner
Benefits
Natively integrated with a range of industry tools
Intuitive Graphic Interface
No special telephony / VoIP knowledge is needed
No special programming skills are needed
Great efficiency in test development